FAQs

Frequently Asked Questions

1.What should I do if my product arrives damaged?
Please contact NJ Home within 24 hours of receiving your order.
You must provide clear photographs of the damaged product and a continuous, unedited unboxing video showing the parcel being opened and the damage discovered.
Once the claim has been verified and approved, NJ Home will initiate a refund or exchange and bear the applicable return shipping charges.

2.How should I care for my marble and travertine products?
Clean natural stone surfaces with a soft, damp cloth and a mild, pH-neutral cleaner when needed. Avoid acidic cleaners, bleach, abrasive materials and prolonged contact with substances that may stain or damage the stone.

3.How should I clean wooden trays and serving platters?
Wipe wooden products with a slightly damp cloth and dry them promptly. Do not soak, immerse or wash them under running water, as moisture may damage the material or printed finish.

4.Can I customise a product?
Yes. NJ Home offers customisation for selected products. Depending on the design and materials, customisation may include changes in size, colour, finish or other specifications.

5.Can I order corporate gifts, personalised gifts or products in bulk?
Yes! Whether you're looking for corporate gifts, personal gifts or any of our products in bulk quantities, please contact us directly through WhatsApp to discuss your requirements, quantities and other details. Our team will be happy to assist you.

6. Does NJ Home deliver internationally?
Yes, NJ Home can arrange international deliveries. Shipping charges vary depending on the destination country, courier service, and the weight or volume of the parcel.
For international orders, please contact our team through WhatsApp before placing your order to discuss shipping options, estimated delivery timelines and applicable charges.